You may pay for your order by using MasterCard, Visa, Discover or American Express or pre-pay with a check or money order made payable to Cedar Creek Products. Returned checks are subject to a $25.00 fee. All merchandise ordered is payable in US funds.  If you pay by check or money order, your order will not be processed and shipped, until the check/money order has cleared thru the bank. 

Shipping Fees

All orders will be charged 10.64% of total order for shipping fees (with a minimum shipping fee of $6.45) plus an additional 2% as required by UPS for shipping (the 2% will show up as a surcharge).  Cedar Creek Products, LLC reserves the right to make minor adjustments to the shipping fees after the order is placed, in order to cover the shipping fees charged by the shipper.

Prices listed are subject to change without notice.

All orders under a pallet in size are shipped via UPS.  All orders are shipped via UPS for the continental United States, and are shipped USPS to Alaska & Hawaii.   Sorry, UPS does not deliver to PO boxes.  Please allow 7-10 business days from date of order to shipping date.  It may be longer during peak seasons.  Ask your sales rep for a schedule.  If you choose you may pick your order up to save the cost of insurance, shipping and handling. 

You must be a retailer or a distributor to purchase from us at wholesale prices. If you are not and wish to purchase our products give us a call and well gladly help you find a retailer in your area or one who will ship to you. You may also order online. We have a retail site that is easy to use.

Here's how to qualify for wholesale pricing: Simply provide us with a copy of your state issued Resale Tax Certificate.  Then when you place each order, during the checkout process, you MUST supply us with your state resale STATE code and resale TAX ID.  If they are not supplied, your order will be postponed until we obtain that information from you.  Minimum order is $100.00.  All purchases need to be full cases.  To keep the price of our products low we do not hide insurance, shipping or handling charges in the price point.  See our delivery section for freight details. You may order by phone, fax, email or log onto www.cedarcreekproducts.com. After you jump through a few hoops you will be given access to our wholesale website. We have a sales rep dedicated to helping to make ordering easy and uncomplicated. You can always email her with questions or call any of our inside sales reps.

Shipping Fees

If you choose, you may pick your order up to save the cost of insurance, shipping and handling (please call us for pickup information).  All other commercial addresses will be charged 10.64% of total order for shipping fees.  Residential addresses will be charged an additional 2%, which we will add manually to your total invoice AFTER your checkout process is complete.  Cedar Creek Products, LLC reserves the right to make minor adjustments to the shipping fees after the order is placed, in order to cover the shipping fees charged by the shipper.

Credit Terms / Payment Options

All invoices are transmitted electronically or packed with your shipment. It is the customer’s responsibility to pay the invoice on time. We offer net 10 and net 30 from ship date. If you do not have a line of credit with Cedar Creek, you may pay for your order by using MasterCard, Visa, Discover or American Express or pre-pay with a company check or money order made payable to Cedar Creek Products. To establish a credit line, please submit a credit sheet. It will take two weeks to process your application. Returned checks are subject to a $25.00 fee. All merchandise ordered is payable in US funds. LATE FEE: A late fee of  2% will be charged on all outstanding invoices per month. A 5 day grace period is given on all accounts in good standing. If you pay by check or money order, your order will not be processed and shipped, until the check/money order has cleared thru the bank.

Item Preparation

SPECIAL SEALING: Many of our products are special sealed.  Some are not.  If an item you order is not special sealed (shrink-wrapped) we charge a fee of $5.00/ 100 units.  SPECIAL LABELING: Printing and affixing of a special label on each product fee is $5.00 / 100 units.  CASE LABELS:  Please note sample case label on second page.  Printing and affixing of a special case label or master case label on each product fee .25 each.  MASTER CARTON WEIGHT All Master cartons are used to protect the inner cases from dust and dirt.  They often exceed 50# in weight.  If you prefer to not use master cases please specify on your purchase order.  PACKING SLIP Each order will receive one packing slip attached to the pallet or order.  It is not the responsibility of Cedar Creek to make sure the packing slip arrives at your destination.  Please call if you need a packing slip emailed.  INVOICE Your SKU’s will be noted on your invoice as you have printed them on your PO.  If you require them in numerical order – please create your PO in numerical order.  BARCODE: We offer bar coding on products at no charge by special request.

Finance Charges / Bulk Pricing / Price Changes

A maximum finance charge of 2% per month will be charged to any past due balance. All bulk orders (10# or more of any one product in bulk packaging) are quoted individually. Please call us for a quote.  Prices listed are subject to change without notice.

Back Orders / Returns / Cancellations

In the event that an item you ordered is out of stock, we will place that item on back order and ship the bulk of your order on the requested shipping date. If, however, we anticipate a certain product will not be available for a significant period of time we reserve the right to substitute like product. Perishable Goods: All sales are final. Sorry no returns due to the custom and "all natural" nature of our products.  Durable Goods: a 15% restocking fee will be assessed on the return of any durable goods.  All returns must be made within 10 days of receipt of goods.  Any cancellation of an order must be received by fax 715-385-9157 two weeks prior to the quoted estimated shipping date.

Damaged Shipments

Merchandise that arrives at your facility damaged must be received and documented correctly.  Processing a claim for merchandise shipped via UPS requires you to conform to UPS claims policy.  Damaged merchandise must be kept in the original shipping box until a UPS representative has inspected the damages.  A copy of the UPS inspector's document must be sent to Cedar Creek for us to process your claim.

Recall Procedure

In the event that a product is recalled, each company invoiced for the affected product in the last 12 months will receive a fax, e-mail or letter telling of the recall and the procedure for returning the product at no cost to the customer.

Product Warranty

Repellents: Cedar Creek warrants that our repellents are effective if used in the manner stated on label. If a consumer has a complaint please refer them to Cedar Creek Customer Service  at 715-385-9156. Cedar Creek will replace the product at no charge if consumer used the product as specified on label.

Delivery/ Shipping

All orders under a pallet in size are shipped via UPS.  All orders are shipped via UPS for the continental United States, and are shipped USPS to Alaska & Hawaii.   Sorry, UPS does not deliver to PO boxes.  Please allow 7-10 business days from date of order to shipping date.  It may be longer during peak seasons.  Ask your sales rep for a schedule. If you choose you may pick your order up to save the cost of insurance, shipping and handling.  All other commercial addresses will be charged 10.64% of the total order for shipping fees.  Residential addresses will be charged an additional 2%. The Bill of Lading will be faxed the day your order ships.